Transaction Processing Officer

Job Title: Transaction Processing OfficerLocation: Montreal, QC (Hybrid)Duration: 12 months contract (with possibility of extension/conversion)Role Mandate:

Provides day-to-day delivery of critical processes, administration and servicing activities in connection with retail and commercial deposits and payments. Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements. Collaborates with stakeholders to promote efficient and effective processes and workflow, establish positive working relationships across the organization and achieve business results and deliver the intended customer and employee experience.

Role Responsibilities Include (but are not limited to):

• Analyzes data and information to provide insights and recommendations.
• Deposit and Payments operations includes (but are not limited to) specialized operations processes and activities related to cheque and electronic transaction processing, lockbox and remote deposit processes, account maintenance and monitoring, etc.
• Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• May function as a problem-solving resource for more junior staff, referring non-routine issues to more senior team members and/or manager.
• May perform quality control and training.
• Organizes work information to ensure accuracy and completeness.
• Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
• Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.
• Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.
• Follows documented policies and procedures to execute day-to-day transactions, activities, and processes and ensures all Service Level Agreements (SLAs) are met.
• Checks and reconciles information and documentation to ensure accuracy and completeness.
• Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues where necessary as per guidelines.
• Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
• Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.
• Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.
• Completes complex and diverse tasks within given rules/limits.
• Analyzes issues and determines next steps; escalates as required.
• Broader work or accountabilities may be assigned as needed.

Must-Have Skills:

• Bilingual – French & English (able to read, write & speak)
• 1–2 years of relevant experience in analytical, communication-based role
• Knowledge and experience using relevant systems and technology:
• Microsoft Office
• Adobe PDF
• OneDrive
• Outlook
• Ability to multi-task in a fast-paced environment

Nice-to-Have Skills:

• Previous experience at a major Bank

Key Competencies:

• Strong communication and collaboration skills
• Analytical and problem-solving abilities
• Attention to detail and accuracy
• Ability to manage multiple priorities
• Service-level agreement (SLA) management
• Transaction processing and operational support experience
• Stakeholder management
• Quality control and process improvement exposure
• Adaptability and ability to work in a dynamic environment

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status

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