Product Performance Engineer/Specialist - Onsite (Longueuil)

Function Description

As a member of the Accessories Programs team and being the team’s “Product Performance Engineer/Specialist & India Team Coordinator”, you will be responsible of managing in-service engine accessories product performance and all related dependability processes, the relationship with the India-based dependability management team and own the associated performance indexes (KPIs).

What your day to day will look like

Part of a team of experts, you will have the opportunity to contribute, and lead reliability process which could affect the safety, reliability, maintainability and availability of a product or the cost of operation. You will be expected to grow into the subject matter expert and be the coach of the Canadian and Indian teams for dependability metrics and management. You will also be responsible for the coordination of the accessories Investigations (RFAs) life cycle - required to identify root cause and corrective actions related to accessories removals.

• Lead Product Dependability activities for the Accessories programs including trend monitoring, identifying reliability drivers, and coordinating reliability actions.
• Ownership of engine accessories product performance - including safety, reliability and availability
• Lead and/or coordinate & advocate reliability study, screen team, SDR, accident review, quarterly reliability review, SMS and executive product performance.
• Accountable for India team performance and relationship optimization
• Develop and coach others
• Subject matter expert for the Product Dependability processes and KPIs
• Support development of new business models and strategies
• Managing the complete accessories investigation life cycle end-to-end.
• Ensuring contractual compliance align with the RFA creation and management (warranty, ESP, supplier contract, spares) to avoid roadblocks and drive efficiency
• Collaborating closely with Customer Programs, the frontline team, and PWCS (Pratt & Whitney Component Solutions), suppliers and Accessories Service Engineering on the accessories investigation process
• Driving 0% missed investigations by ensuring accessories follow the structured routing plan.
• Meeting all Accessories Investigation KPI parameters (TAT, missed investigations, and customer satisfaction).
• Maintaining dashboards and reports tied to investigation management KPIs.
• Some travel may be required

Tools you need to be successful

Must haves

• Minimum of bachelor’s degree in engineering or equivalent
• Looking for 5-10 years progressive experience in Aerospace, Aftermarket, Operations, or similar functional expertise
• Proficient business communications in English

Assets

• Demonstrated ability to manage and drive customer satisfaction at all levels (internal and/or external)
• Demonstrated ability to manage product performance and delivery to drive customer satisfaction
• Ability to translate technical data into action plans and strategy
• Advanced knowledge of Power BI / ENOVIA / SAP / Data Mining
• Strong knowledge of gas turbine engines
• Ability to understand FMEA, ie, understand impact of component failure at engine or aircraft (system) level
• Good understanding of engine certification requirements
• Good understanding of how corrective actions are implemented
• Familiar with SMS and risk assessment methodologies
• Process-oriented mindset with proven ability to ensure compliance and drive efficiency
• Problem-solving mindset to manage logistics exceptions and ensure minimum disruptions in the accessories investigation cycle.
• Excellent verbal and written communication skills with the ability to interact effectively with global stakeholders