Senior IT Manager

Crestline Coach is a long-established, family-oriented organization in Saskatoon, SK, that has grown to become North America's leading ambulance manufacturer and Canada's largest supplier of small to mid-size commercial buses for transit, paratransit, shuttle, and tour applications. With safety, innovation, and durability always at the forefront of our business, we now inspire today’s industry standards. Crestline Coach has strong values that align with our culture, demonstrating a customer-centric focus, leadership, integrity, family spirit, and excellence in all we do.

We are seeking a highly skilled Senior IT Manager to provide strategic leadership and operational oversight for IT and information systems at our Saskatoon site. As a key member of the site’s Senior Leadership Team (SLT), this role ensures local IT strategies, systems, and operations align with both divisional priorities and the parent company’s enterprise standards.

The Senior IT Manager will lead a high-performing IT team, oversee IT service delivery (including ERP, CRM, and manufacturing systems), and ensure cybersecurity, compliance, and system resilience. This is a strategic role for a forward-thinking IT leader who thrives on innovation, collaboration, and enabling business growth through technology.

KEY RESPONSIBILITIES

As the Senior IT Manager, you will:

• Partner with business leaders to identify and implement technology solutions that drive competitive advantage, enhance customer experience, and improve operational performance.
• Align local IT strategy with the parent company’s enterprise architecture, cybersecurity, and digital transformation initiatives.
• Lead IT service delivery to support daily operations, including ERP, CRM, manufacturing systems, and end-user technologies.
• Lead, mentor, and develop a high-performing IT team by setting goals, conducting evaluations, and supporting professional development.
• Manage division-specific IT projects and implementations, ensuring delivery on time and within budget.
• Oversee divisional IS tools, databases, and software solutions, collaborating with business leaders to ensure alignment with operational needs.
• Coordinate with vendors and IT service providers to optimize system performance and value.
• Implement IT policies, monitor compliance, and ensure data security, reporting accuracy, and disaster recovery preparedness.
• Analyze divisional processes and recommend IS solutions to improve productivity and operational efficiency.
• Provide technical leadership to IT support teams and training for end-users on IS tools.

QUALIFICATIONS

As the Senior IT Manager, you will have:

Essential:

• Bachelor’s degree in Information Technology, Computer Science, Business, or related field.
• Strong experience in IT & IS management, ideally 7–10+ years.
• Proven leadership and project management abilities.
• Proficiency with enterprise systems, ERP platforms, IT infrastructure, and cybersecurity.
• Strategic thinker with strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills with the ability to bridge technical and business needs.

Preferred:

• Relevant certifications (e.g., PMP, ITIL, CISSP).
• Experience in a manufacturing or managed service provider environment.

Core Competencies & Skills:

• Values that align with our culture: Customer Centric, Leadership, Integrity, Family Spirit, Excellence.
• Strategic mindset with a vision for innovation and continuous improvement.
• Ability to manage multiple priorities and deadlines.
• Strong analytical skills and attention to detail.
• Effective communicator with the ability to simplify complex IT concepts.
• Adaptability to evolving technologies and business environments.
• Strong accountability for IT security, compliance, and performance.

WHY CHOOSE CRESTLINE COACH?

Crestline Coach takes pride in a strong company culture that embodies excellence, integrity, trust and innovation. To foster a strong culture, we believe in a progressive, dynamic and solution-based environment and want to prosper amongst the best and brightest in the country. Benefits of working with Crestline Coach include:

• A competitive salary with bonus earning potential including a recruitment referral bonus.
• Health benefits including dental, extended health care, long and short-term disability coverage, accident and serious illness insurance, life insurance, and a health spending account.
• A group registered retirement savings plan that has a 4% matching, occupational vision care, employee, and family assistance programs along with a virtual walk-in clinic that provides unlimited healthcare for you and your family.
• Milestone and service awards at five-year increments.
• Access to CUBBI, a discounted food delivery service of fresh meals from local kitchens, and Sutton Smart Perks Discounts for services and discounts from local businesses.
• Career path and career longevity support by approved professional development opportunities and cost reimbursement, including association memberships.