Director of People & Culture

About Us We are a virtual-first primary care organization reimagining how people access and experience healthcare. Our mission is to deliver comprehensive, high-quality, and compassionate care that integrates technology, data, and human connection through a seamless digital platform complemented by in-person visits when needed. While our care is provided exclusively to patients in the United States, our team is distributed across the United States and Canada, bringing together clinicians, technologists, and operators who share a commitment to making high-quality healthcare delightful, personal, and accessible to everyone. Description As the local leader of People & Culture for the Canadian Team, you’re building, developing, and retaining high-performing teams who deliver on our mission and values. A proven leader with a track record across people functions and culture-building. ResponsibilitiesStrategic HR Leadership:

• Strategic Improvement: Identify and implement strategic improvements to the HR department, including process improvement, resource planning, training, and prioritizing key initiatives.
• HR Strategy: Develop and execute HR strategies aligned with the company's business objectives, focusing on recruiting, retention, and HR operations.
• Budget management: Partner with Finance to ensure all HR budgets are managed and met and provide additional budget planning preparation for the future to effectively manage People & Culture resources. Employee Experience:
• Employee Engagement: Manage and scale the company’s compensation model and benefits programs, including salary negotiations, benefits administration and performance management.
• Develop and implement strategies to increase innovative thought, teamwork, and merit-based career pathing within the organization, ensuring an engaging workplace. HR Operations:
• Policy Development: Create and update HR policies, procedures, and guidelines as needed. Ensure compliance with legal standards and industry best practices.
• Employee Lifecycle Management: Provide strategic oversight of the full employee lifecycle (including talent acquisition, performance management, and offboarding) ensuring consistent, equitable, and compliance practices that support organizational goals. Coaching and Support:
• Employee Relations: Act as a trusted advisor to senior leadership and people managers on performance management, employee engagement and organizational effectiveness.
• Talent Management: Implement new and enhance existing staff recognition and rewards programs. Participate in interview processes, including new hires, stay and exit interviews. Metrics and Reporting:
• HR Metrics: Prepare and analyze HR metrics, providing reports that support decision-making in specified areas. Use data to inform HR strategies and improvements. Industry Engagement:
• Professional Development: Keep abreast of industry knowledge and trends by participating in conferences and educational opportunities, reading professional publications, maintaining professional networks, and participating in professional organizations.

Skills / Qualifications Required

• 10+ years of progressive HR experience, including at least 5 years in a leadership role (e.g. HRBP, Senior Manager, Head of or Director of People) across Canada and the US.
• Proven ability to develop and execute HR strategies aligned to business goals, including organizational change management, workforce planning, talent development, and employee engagement.
• Hands-on experience with HR operations (recruitment, onboarding, performance management, compliance, and HRIS implementation).
• Strong track record managing compensation, benefits, budgets, and HR metrics/KPIs to inform decision-making.
• Strong understanding of relevant HR legislation, federal and local employment laws, and workplace best practices in both Canada and the US (Quebec experience preferred).
• Expertise in employee relations, coaching, and culture-building, with commitment to diversity, equity, and inclusion.
• Experience leading and mentoring HR teams through growth and organizational change.
• Fluently bilingual ( English/French), proficient in verbal and written communications in both languages.

Skills / Qualifications Preferred

• Proven track record with other startups or VC funded companies.
• Experience with a large non-exempt hourly workforce.
• Human Resources Professional Certification (e.g., CRHA).
• Experience with Rippling, ADP, Lattice, Slack, Notion, Lever, and Google Suite.

Compensation Our compensation is market-aligned, performance-led, and designed to ensure internal equity. We review pay regularly, with progression tied to demonstrated impact and expanded scope rather than tenure alone. Final offers are determined by an applicant's unique skills, competencies, and qualifications. Benefits Please note that specific benefits vary by country and location of employment. Your recruiter will confirm the exact package available to you during the interview process.

• Paid Time Off: Flexible vacation, sick leave, and 12 statutory holidays.
• Health & Insurance: Medical, Dental, Vision, Disability, and Life insurance.
• Wellness: Mental health programs and an Employee Assistance Program (EAP).
• Retirement: RRSP/401(k) program with company match.
• Development: Annual reimbursement for eligible training and professional programs.
• In-Office Perks: Monthly lunches and team events for in-office employees.

Circle Medical is an equal opportunity employer and affirmatively seeks diversity in its workforce. Circle Medical recruits qualified applicants and advances in the employment of its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.