Guest Experience Administrator

Responsibilities

• Receives and greets clients/visitors at the reception desk and directs them to the appropriate CIBC Mellon staff member(s), including initiating sign-in as per appropriate security processes.
• Operates multi-line phone, directing incoming calls to appropriate sources.
• Creates internal meeting room bookings upon request.
• Works alongside the Hospitality and Events Coordinator to assist event hosts with menu selection for catering and placing catering orders as needed.
• Coordinates and communicates with Office Services to arrange to set-ups and clean-ups of meeting rooms based on event host requirements.
• Tracks, logs and processes orders, chargebacks, invoices while maintaining pertinent records and files.
• Provides event-related assistance in various short-term assignments.
• Supports the Corporate Communications and Marketing team with logistical and administrative tasks.
• Opens and closes reception.
• Acts as primary back-up for the Hospitality and Events Coordinator for scheduled breaks and time-off.
• Supports the Executive Assistant (EA) team with administration for leadership team members including EA back-up support, organization chart updates, weekly calendaring and mailouts, datapriv, distribution lists, travel arrangements, expenses

Qualifications

• Completion of high school (recognized diploma).
• Minimum 1 year experience in an office environment (administrative capacity/reception).
• Proficiency with common PC applications (Microsoft Office); data entry.
• Ability to deal with internal and external clients in a professional manner.
• Excellent verbal communication skills; ability to multi-task (at any one time may be answering phones, greeting guests, etc.)