Program Manager (Principal Consultant)

Program Manager Principal ConsultantResponsibilities

• Plan, manage and facilitate the successful execution of program timelines and milestones
• Collaborate with internal and external contributors to build a client specific co-delivery plan while adhering to implantation processes
• Actively track all activities and their status; accountable for critical project deadlines and tasks
• Proactively engage with customers to understand project requirements, manage expectations, provide project updates and ensure overall customer satisfaction
• Prepare work schedule and timelines with the customer and the extended team
• Anticipate and mitigate potential issues with project delivery
• Regularly communicate and maintain a bridge between the customer and Capco to ensure best practice in implementation and onboarding
• Maintain up to date documentation and communicate findings to key stakeholders
• Regularly communicate project status and circulate project information to the team
• Obtain final sign-off and ensure customers are fully satisfied with project completion
• Prepare and ensure seamless handoff of newly implemented customers to the operations team

Show Us What You’ve Got

• 10+ years of project management and implementation management
• Demonstrated experience leading large, complex application development projects
• Experience with software re-write / re-engineering / re-factoring projects
• Able to lead deep-dive technical discussions for solutioning
• Able to provide estimates for duration/effort of design/development activities
• Experience and capabilities to speak with customer leaders to extract expectations, influence direction and manage expectations
• Excellent people skills
• Comfortable speaking and presenting to senior stakeholders and clients
• Ability to think strategically and execute tactically, enabling cross-business teams
• Ability work in fast pace environment while following best practice and company process
• Highly driven and passionate about customer satisfaction, product development and technology
• Excellent oral, listening, and written communication skills
• Excellent presentation skills
• Banking experience desirable but not necessary