Representative - Interim Housing Site

Title : Representative - Interim Housing Site Employee Working Location : In-person (Jasper, AB) Employment Status : Temporary Full-time (until March 31, 2027) The Canadian Red Cross (CRC) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment. In this role, you will :

• Act as the first line of support for current and prospective clients. It supports day-to-day operations by maintaining records, coordinating administrative tasks, and facilitating smooth service delivery.
• Focus on service quality, data integrity, and collaboration across teams, the role contributes to a positive client experience and the efficient functioning of organizational processes.
• Provide professional, friendly, and efficient customer service.
• Manage resident check-ins and check-outs of residents, including all related paperwork and materials.
• Arrange accommodations and conduct credit and police checks for prospective residents.
• Report security incidents and operational issues to management.
• Receive process, and track tenant requests, meeting Red Cross standards for timeliness and quality.
• Assist with the planning, coordination and execution of resident community events, room setup, equipment setup, materials and/or decorations, food setup, etc.
• Set-up accounts in the property management software – name, rental address, monthly rent, duration.
• Document collection and storage include lease agreements.
• Prepare and issue documents related to accounts such as invoices, account statements and other financial statements using relevant software.
• Audit and reconcile data and reports, ensuring all errors are corrected by contacting required departments.
• Liaise with the finance department to ensure client payments/refunds are processed, generation of lease statements or statements of account as required,

What we are looking for :

• A minimum of 3 year’s experience in a similar hotel/hospitality position and a 1-2 year post-secondary certification/diploma and/or an equivalent combination of education and experience.
• Experience with hotel Property Management Systems or any equivalent relevant software is an asset.
• Willing to participate and upgrade training certifications including general safety and relevant courses.
• Excellent interpersonal skills with demonstrated ability to deal with personnel, residents and the public.
• Communication skills, diplomacy and empathy to interpret information and deliver advice, clarify client or stakeholder needs, offer solutions, and resolve escalations in new or somewhat sensitive situations
• Demonstrated proficiency of Microsoft suite of tools (Outlook, Word, Excel, SharePoint, Teams).
• Comfortable with maintaining databases, managing records, and ensuring the confidentiality and accuracy of information
• Ability to identify and resolve issues, by applying standard procedures and functional or organizational knowledge.
• Ability to work independently in a result oriented multi-tasking environment and manage conflicting priorities.
• Must have and maintain a valid Class 5 driver’s license with a clean driving abstract.
• Fluency in English is required, French is an asset.

Working Conditions:

• Hours of work will primarily be Tuesday – Saturday from 8:30 am – 4:30 pm
• This position will require to work non-traditional hours and to be on call to respond to emergency and disaster-related events, as required.
• The work hours, working days per week and work location are subject to change to ensure alignment with operational demands
• May be under time constraints due to payroll deadlines, weekly/month/quarter/year end reporting deadlines.
• Work will require some lifting of up to 22 Kg (50 lbs.)
• Frequent travel between interim housing sites.
• All CRC roles are required to adapt work and priorities to support emergency response efforts, be present in person as required to support service delivery and deploy to emergency responses when appropriate and/or required (personnel availability and request for exceptions will be discussed with line management).
• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).