Quality Assurance Manager, Digital Solutions & Technology

Please note this role will work in a hybrid environment. The successful candidate will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances. Job category: Quality and regulatory affairs Job posting ID: 8523 Employment status: Regular full-time Classification: MGMT Salary/Rate of pay: $114,800 - 135,100 Application deadline: 2026-05-18

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.Together, the work we do connects people and changes lives — including your own. Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.  If you’re looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and discover a role where your work is meaningful, your purpose is clear, and your impact is felt every day. We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play. About The Role Canadian Blood Services is looking for a Regular Full-Time Quality Assurance Manager, Digital Solutions & Technology (DST) to join our dynamic Quality Assurance team. The work of the Quality Assurance Manager, DST is integral to Canadian Blood Services role as Canada's Lifeline. As a partner to the business, the Quality Assurance Manager, DST provides the organizational assurance that we meet safety, quality, identity, purity, potency and accessibility requirements of our products and services. The Quality Assurance Manager, DST plays an integral role that supports the business in delivering and improving products or services that meet the needs of our customers. The Quality Assurance Manager, DST develops and maintains partnerships with IT and the business; understands their business needs and requirements, assists in assessing and identifying their quality needs, gaps, and requirements by providing subject matter expertise and advice on programs/processes and services aimed at improving quality. As a member of the Quality team, the Quality Assurance Manager, DST ensures that work performed is consistent with the overall strategic direction of the Quality & Regulatory Affairs division and the organization as a whole and is accomplished by working in collaboration with other members of the division and/or other internal stakeholders. Formula for Success

• Direct and develop the Quality Assurance, DST team by mentoring staff, managing resource forecasting, and prioritizing validation workflows to ensure successful onboarding and timely project delivery.
• Maintain a state of control and regulatory compliance by overseeing the full quality lifecycle—including audits, change control, and CAPA management—while ensuring all manufacturing processes and products strictly adhere to safety and performance specifications prior to release.
• Collaborate with cross-functional stakeholders to lead risk assessments, design reviews, and data validation strategies that ensure the safety, accuracy, and continuous improvement of critical enterprise applications and manufacturing reports.
• Cultivate a culture of continuous improvement and quality excellence by acting as a proactive partner to all corporate functions, providing expert guidance on biologics manufacturing and quality systems to align operational goals with regulatory compliance
• Empower staff by providing expert guidance on Good Manufacturing Practices (GMP) and the Quality Management System (QMS), translating complex regulatory requirements into actionable operational knowledge.

Desired Education And Skills

• Post-secondary level education in a relevant discipline from a recognized academic institution, or equivalent professional education and experience.
• A minimum of 10 years of combined QA and IT experience within GxP environment (drug/biologics/medical device manufacturer), with minimum of 5 years of Quality Assurance Role for IT.
• Proven effective interpersonal, facilitation and English language communication skills.
• Good presentation and public speaking skills.
• Ability to lead and facilitate cross-functional teams.
• Proven effective writing skills.
• Sound organizational and time management skills.
• Demonstrated analytical, problem solving and strong decision making skills.

What We Offer You

• Competitive base salary
• Annual Performance Award up to 10%
• Comprehensive group health, dental and vision benefits
• Defined Benefits Pension Plan
• Employee discounts, wellness programs and much more

What You Can Expect

• This role will work in a hybrid environment with requirements to be onsite at Canadian Blood Services location at least 40% of the time/2 days of the week.
• Position requires a minimum travel commitment of 10%.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute. If this role resonates with you, we encourage you to apply! This could be your next step towards a meaningful and inspiring career. Come to work each day knowing that you save lives. We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Applicants who require accommodation should discuss their needs with us.