IT Support Analyst

Located in Halifax, Nova Scotia and reporting to the Director of IT Operations, the IT Support Analyst will be responsible for supporting the maintenance and operations of Canada ICI's IT environment. Based on the Microsoft technology stack, the incumbent will be managing resources based on Azure and Office 365 platforms, supporting team members across the country, and maintaining all company-owned hardware and software. The IT Support Analyst position is a full-time permanent role. This Position Offers

• Competitive annual salary plus bonus.
• Hybrid work arrangement out of our Halifax office location at – Suite 5009 - 7071 Bayers Road, Halifax, NS B3L 2C2
• Travel requirements throughout Eastern Canada to all office locations (2-3 days per month)
• Comprehensive benefits package includes extended health care (with paramedical coverage), dental, health spending account, Employee & Family Assistance Program as well as life & disability insurance.
• RRSP matching program.
• We foster and mentor your growth & development, often promoting within.

Responsibilities

• Set up, deploy, and maintain devices and user accounts using Windows AutoPilot, Azure Active Directory, and Microsoft Endpoint.
• Diagnose, troubleshoot issues and train others with Microsoft Office 365 (including Word, Excel, Outlook, Teams, PowerPoint, OneNote), Cloud-based solutions (OneDrive, SharePoint), Windows 10/11, Adobe Acrobat, DocuSign, Hardware including (but not limited to) computers, peripherals, and mobile devices (iOS and Android), and basic Networking issues.
• Provide end-user support as part of the IT Support team for approximately 200 employees through email, phone, Teams chat or in-person, as well as updating and maintaining IT knowledge base.
• Daily report generation
• Work in a team environment, in-office and remotely, including monthly travel to our offices in Eastern Canada (2-3 days per month) for in-person support and maintenance.

Qualifications

• Minimum 2-year diploma in IT support or equivalent experience, with a strong understanding of Microsoft Office 365 and both Windows 10 and 11.
• Minimum certification for MS-900 required.
• IT General Controls (ITGC) Certification and Kusto Query Language (KQL) experience is desired.
• Practical experience supporting, troubleshooting, and resolving Windows OS, Hardware, Software, MS Office 365 and basic networking issues.
• Knowledge of iOS, Android operating systems, PowerShell and Adobe Acrobat.
• Excellent communication skills combined with an enthusiastic, service-oriented demeanor – whether in-person, on the phone, or in written communication.
• We value attention to detail and prioritizing skills.
• Must be organized, reliable, self-motivated, team-oriented, and able to work in a fast-paced environment.
• Bilingual in French is considered an asset.

About Canada ICI Canada ICI Capital Corporation is an industry leader in the distribution and management of compelling mortgage products, specializing in commercial mortgage origination, direct lending, and mortgage asset management. Through its national platform, the firm combines entrepreneurial agility with institutional discipline to help borrowers access capital and enable mortgage investors to fund confidently in high-quality opportunities. As one of the country’s most active CMHC lenders, Canada ICI offers a comprehensive suite of CMHC construction and term financing products for top-tier borrowers across Canada. Its CMHC program is widely regarded as one of the most reliable and competitive sources of capital in the market. Want to Learn More? Not ready to apply? We invite you to explore what it's like working with Canada ICI. Learn more about our culture, our values, and how we can help you build your career in commercial real estate. Visit www.icicareers.com. Canada ICI is committed to achieving a diverse and inclusive workforce and strongly encourages applications from diverse candidates. Please visit our careers page to see more job opportunities.