Workday Analyst

Location: Toronto Address 100 Queens Quay East Toronto, Ontario M5E 1V3 Canada Job Title Workday Analyst Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people. Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking. Position Overview This role is ideal for someone early in their Workday career who is eager to grow their technical and functional expertise. The successful candidate will be responsible for managing Tier 1 service requests through ServiceNow and coordinating the Change Advisory Board (CAB) process for the HR Pod, following Agile methodologies. What You'll Do

• Serve as the first point of contact for Tier 1 HRIS-related service requests submitted via ServiceNow, ensuring timely triage, resolution, or escalation.
• Monitor, categorize, and respond to incoming tickets, providing high-quality support for Workday HCM modules such as Core HCM, Recruiting, and Absence.
• Collaborate with HRIS and cross-functional teams to ensure service requests are addressed in alignment with SLAs and business expectations.
• Coordinate and manage the HR Pod’s Change Advisory Board (CAB) process, ensuring all system changes follow established governance and documentation protocols.
• Maintain accurate records of change requests, approvals, and implementation timelines.
• Support Agile ceremonies (e.g., sprint planning, retrospectives) and contribute to backlog grooming and task tracking.
• Assist in documenting standard operating procedures, user guides, and knowledge base articles to support Tier 1 resolution and user self-service.
• Participate in testing and validation of Workday updates and configuration changes.
• Identify recurring issues and recommend process improvements or automation opportunities.

Let's Talk About You

• Post-secondary education in Human Resources, Information Systems, Business Administration, or a related field.
• 1–2 years of experience in an HRIS support or analyst role, preferably with exposure to Workday.
• Familiarity with ticketing systems such as ServiceNow.
• Basic understanding of Agile methodology and change management processes.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams).

Working Conditions

• Hybrid or office-based environment.
• Primarily computer-based work (approximately 90% of the time).
• Occasional extended hours during system updates or critical issue resolution.

What’s in it For You?

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open. Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at HR@canadagoose.com.