Operations Specialist - NCI

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present. We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism. We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements! Pay at BrokerLink is about much more than just salary.

• Flexible work arrangements
• Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more
• Share plan & other savings

Salary Range (but Not Limited To) 64,100 - 78,300 Incentive plan Annual bonus: 5% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance) As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions. Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers. Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well. About The Role We are looking for an Operations Specialist to join our growing National Commercial Insurance team! Reporting to the Manager, Operational Performance you will be responsible for maintaining, organizing, and enhancing the commercial insurance (CI) content within the BRIGHT platform. This role ensures CI documentation is accurate, current, easy to find, and valuable to internal teams across BrokerLink. The successful candidate will work closely with internal stakeholders to manage digital resources, respond to feedback, and continuously improve how CI knowledge is shared and accessed. What You’ll Do Here

• Maintain and manage CI documents within BRIGHT, including: adding, replacing, updating, and deleting documents as required
• Organize files and folders to ensure ease of access and consistent structure across BRIGHT.
• Review new documents prior to publication to ensure accuracy, relevance, and appropriate availability.
• Periodically review existing BRIGHT content to identify outdated materials and assess what should remain available to users.
• Create, update, and maintain CI pages on the BRIGHT platform.
• Collaborate with internal teams to develop new content sections and improve existing CI areas within BRIGHT.
• Ensure content is clear, user‑friendly, and aligned with CI standards and practices.
• Respond to feedback from internal users and stakeholders
• Communicate effectively with teams across BrokerLink to support content updates, inquiries, and improvements
• Provide support as needed on any National Commercial Insurance project as it pertains to operations.

What You Bring To The Table

• Strong research skills, with the ability to validate that information is factually accurate
• Proven problem‑solving abilities
• Ability to learn independently and adapt to new features and changes in SharePoint and related MS applications
• Strong organizational skills in a digital environment, including managing large collections of files.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
• Post-Secondary Education or any combination of equivalent education and experience
• Minimum of 1-2 years of commercial insurance experience
• Excellent communication skills, both written and oral
• Ability to interact with all levels of the organizatio
• Experience managing and maintaining document libraries or shared knowledge resources for a team or organization is an asset.
• Experience creating and maintaining documentation, guides, or digital resources for internal users is an asset.
• Knowledge of computer databases, information management, or digital content design.
• ⁠Exposure to or experience with SharePoint, Power Automate, Copilot Studio or other chatbot creation tools.

This role is a new member of our growing team. We are an equal opportunity employer BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process. BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated. Discover more about BrokerLink! Visit our new dedicated Webpage_._ Please note that BrokerLink does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility. At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!