Enrollment Coordinator

Location:Glen Mills, PA or Calgary, AB officesJob Type: Full-Time BrightPath Kids, and The Malvern School, part of the Busy Bees Global Childcare Community, is growing our team! BrightPath Kids is a world-class, award winning, innovative provider of early childhood daycare that aims to foster a culture of diversity and open-mindedness for all. What will you be doing? As a Client Services Coordinator(enrollment specialist), you will support the Child Care Enrollment team by assisting customers with a spectrum of inquiries and developing interest in potential customers. Responsibilities include:

• Sales Support Tasks:
• Assist the sales team in preparing sales materials and communication.
• Generate and distribute sales information and performance metrics to relevant stakeholders.
• Coordinate and schedule tours, appointments, and follow-ups.
• Respond to customer inquiries promptly and professionally.
• Maintain and update the CRM system with accurate information.
• Client Relationship Management:
• Build and maintain positive relationships with families, addressing their needs and concerns effectively.
• Conduct follow ups with families to ensure satisfaction and identify opportunities for enrollment.
• Handle family feedback, working with internal teams to find appropriate resolutions and develop action items.
• New Enrollment Programs:
• Collaborate with the sales and operations team to develop and execute enrollment campaigns and strategies.
• Monitor the success of enrollment programs and suggest improvements based on feedback and data analysis.
• Track and manage leads through the sales funnel, ensuring a smooth onboarding process.
• Sales Process Improvement:
• Identify bottlenecks or inefficiencies in the sales process and propose solutions for streamlining.
• Assist in the development and implementation of new sales processes and training materials.
• Pre-Enrollment Customer Service:
• Provide exceptional customer service to prospects during the pre-enrollment phase.
• Answer inquiries about program, pricing, and enrollment procedures promptly and accurately.
• Address any concerns or objections raised by potential clients, aiming to always convert leads into customers.
• Expedite and Escalate Issues:
• Proactively address and resolve customer issues and complaints.
• Escalate complex or critical issues to the appropriate teams and follow up to ensure timely resolution.
• Communication and Branding:
• Effectively communicate the company's brand identity and unique selling points to potential clients.
• Ensure consistent and professional messaging across various communication channels, including email, social media, and phone interactions.
• Data Management:
• Maintain accurate and up-to-date records of customer interactions and sales activities.
• Analyze sales data and performance metrics to identify trends and opportunities for improvement.
• Collaboration with Internal Teams:
• Work closely with marketing, operations, and finance teams to align sales efforts with overall company goals.
• Provide feedback and insights from customer interactions to help improve products and services.
• Administrative Tasks:
• Support with enrollment paperwork and processing of enrollments.
• Assist in organizing sales events, trade shows, or conferences.

Top Reasons to join BrightPath Kids:

• We offer a 60% child care discount to ALL employees so that your family can take advantage of our great learning environment!
• All staff are eligible to participate in the 401(k) program which offers a company match - this is free money!
• We will support your long-term career goals by offering opportunities for professional development and tuition reimbursement for courses related to your field.
• Full-time staff accrue 2 weeks of paid time off in their first year.
• Full-time staff are scheduled 8 paid holidays.
• Full-time staff are offered health insurance, dental insurance, vision insurance and $10,000 of company-paid life insurance.

Required Skills: 2-5 years’ experience working a customer support or sales role in a fast-paced environment. Strong communicator (in person, phone, email) with strong contact handling skills and active listening skills (proactive demeanor, able to develop rapport). Customer driven with a passion for solving problems. People orientation and ability to adapt/respond to many personality types. Ability to plan, organize, multi-task, prioritize and manage time effectively. Close attention to detail and follow-up. Ability to problem solve and work directly with limited direction, but to seek out assistance as required. Ability to engage appropriately and work as part of a team. Ability to work under pressure, think clearly, and act decisively. Capacity to communicate with clients effectively using a variety of mediums. Ability to learn/master new tools like Customer Relationship Management (CRM) program. Marketing, previous experience with CRM system is an asset. If this sounds like a good fit, we want to meet you! Please submit your application today.