Customer Service Assistant, Warehouse

The Customer Service Assistant, Warehouse position is based out of our Winnipeg Warehouse, is responsible for the performance of the day to day customer service functions for all customers. The CSA is to be involved with handling of telephone calls, order placement, data entry and tracking of inventory, generating operating reports, tracing of shipments and developing strong lines of communication with all customers. Specific responsibilities include:

• The CSA will be responsible for handling/directing inbound and outbound telephone calls, faxes and e-mails.
• Order Detail entry, this responsibility entails receiving customer order information and performing the necessary tasks.
• Tracing Customer Shipments, responding to inquiries and Updating customers on the status of inbound and outgoing shipments.
• Inventory and KPI Reporting, it is the responsibility of the CSA to create accurate, real time inventory and operator activity reporting.
• Involved with booking appointment for inbound loads and freight transfers meeting customer demands and relaying any potential issues as well as positive feedback to the Warehouse Supervisor
• Managing various administrative functions necessary within the warehouse.

Our Ideal Candidate will possess:

• Strong ability to adapt to varying situations
• Exceptional Problem-Solving abilities
• Strong organization skills with the ability to multitask, manage multiple accounts, competing priorities and meet timelines
• Excellent oral, written and interpersonal communication skills
• Proven ability to provide exceptional customer service to internal and external customers
• Ability to work independently with minimal supervision as well as part of a team
• Excellent communication and interpersonal skills
• Ability to communicate both in person and on the phone
• High attention to detail and accuracy integrity with data collection and order entry
• Demonstrated problem analysis and problem-solving skills

This job is classified under NOC Code: 14100 Why Bison:

• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• Dispersed work environments that promote a healthy work-life balance
• Meaningful and impactful work and projects with an essential service provider
• Join our engaging Wellness Program & extracurricular sports teams

About Bison:

• Celebrating over 50 years in Business
• Active in giving back through Corporate Social Responsibility and Charitable Giving
• Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.