Client Service Team Assistant

Job Summary The Client Service Team Assistant, under the direction of the immediate Supervisor, is responsible for timely data entry of all client referrals and updated information. Assists with completing day to day intake duties and other office tasks as required. Duties And Responsibilities

• Handles and documents prospective client inquiries regarding requests for care and service.
• Complete data entry and maintain accurate current careplan and scheduling documentation.
• Handle and monitor discharges and on holds.
• Maintain filing for all client charts.
• Organize and supervise all incoming referrals and memos.
• Receive priority referrals by phone from AHS.
• Assess information received for errors and notify AHS case manager with any discrepancies.
• Answer phones and follow up with any priority referrals.
• Accurately monitor and maintain field staff work alone safety legislation.
• Adhere to Bayshore Policies and Procedures.
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
• Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
• Complete other tasks as requested.

The ideal applicant will work from the Calgary Government branch and will be part of the Intake team's weekend rotation. Shift hours may be subject to change with 3 weeks' notice.

• Qualifications

Education Minimum - Secondary School Diploma. Completed a recognized program such as Medical Office Assistant and/or a Medical Terminology course is preferred. Experience Minimum of 2 years related customer service experience, preferably in healthcare. Other Skills And Abilities Exceptional organizational and interpersonal skills. Capable of prioritizing a variety of tasks effectively. Proven ability to work both independently and as part of a team. Ability to meet deadlines and strong commitment to continual learning. Demonstrated competency in keyboarding and Windows software. Ability to operate all standard office equipment. Proficiency in written and spoken English. Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis. “At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.” At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have. Primary Location AB-Calgary