Customer Service Team Lead

Summary: Reporting to the Group Sales Manager, the Retail Lead is responsible for overseeing the successful day to day operation of a retail store department. Responsibilities:

• Provide supervision and leadership to the team members of the department, in partnership with the manager
• Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution
• Foster the growth and development of team members by training various standard operating procedures and processes
• Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager
• Perform administrative tasks related to their assigned department
• Provide legendary customer service by identifying and evaluating customers’ needs, and making product recommendations based off this analysis
• Promote company programs to team members and customers
• Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed
• Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope
• Assist in other areas of the store when business needs dictate

Qualifications:

• Two or more years of supervisory experience in a sales or service environment is preferred
• Open availability – this position will be required to work store opening and closing shifts, as well as on weekends
• High school diploma or equivalent is preferred
• Ability to evaluate customers’ needs and make recommendations based on needs
• Ability to provide superior customer service and exceed customer’s expectations
• Ability to use good judgment and logic
• Experience in a related field or outdoor lifestyle
• Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

Bass Pro Shops & Cabela’s welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process. Benefits

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Fun work environment
• Competitive wages
• Excellent benefits
• Unlimited career advancement opportunities
• Bass Pro Cares Fund

Bass Pro Shops