National Vice President, Fixed Operations

Join the Ride! Position: National Vice President, Fixed Operations Location: Hybrid - Edmonton AB, GTA ON, Montreal QC Classification: Full-Time, Immediate Hire AutoCanada offers a high-impact leadership environment within a nationally scaled, performance-driven automotive network. This hands-on leadership role will involve actively teaching, coaching, and working alongside teams to drive operational excellence. With a strong commitment to innovation, operational excellence, and sustainable profitability, we are transforming the dealership experience across Canada. Your area of focus. As National Vice President, Fixed Operations you will have the opportunity to define and execute the enterprise-wide aftersales strategy across AutoCanada’s entire network of dealerships. This role is critical to stabilizing and growing the most profitable segment of the business, tasked specifically with developing formal strategies for reconditioning, service bay occupancy, and Customer Pay (CP) growth. Reporting to the President of Dealership Operations, you will lead the Fixed Operations function into the next leg of growth phase. This leader will drive standardization, financial performance, and operational excellence by leading a team of Regional Fixed Operations Directors and collaborating with market and regional leadership to deliver consistent, scalable results.  What drives your day-to-day?National Strategy & Transformation 

• Develop and execute a formal national Fixed Operations strategy focused on three core pillars: 1) Reconditioning Strategy, 2) Service Bay Occupancy, and 3) Customer Pay (CP) Strategy. 
• Lead the transition of Continuous Improvement (CI) initiatives into sustainable, long-term operational standards. 
• Standardize store operations by developing "best practice" playbooks for management, operations, and facility design to ensure consistency across all markets. 

Customer Experience & Technology 

• Develop and champion the strategy to drive service retention with AutoCanada’s retail customers. 
• Drive improvement in OEM CSI ratings achieved at AutoCanada stores. 
• Collaborate with the Marketing and Business Intelligence teams to develop campaigns that drive Repair Order (RO) counts and expand dashboard reporting capabilities. 
• Oversee the deployment of modern service lane technology to enhance the customer experience and streamline advisor workflows. 

Financial Performance & P&L Management 

• Own the national Fixed Operations P&Land drive profitability growth in Customer Pay,and long-term profitability in Warranty, Internal, and Parts. 
• Partner with the Operational Finance team to build annual operating budgets and proactively identify variance to plan, implementing corrective actions for underperforming regions. 
• Oversee national pricing strategies and warranty recovery rates to maximize margins while maintaining competitive positioning. 

Operational Excellence & Capacity Management 

• Maximize national service capacity by implementing strategies to increase Service Bay Occupancy and technician productivity. 
• Design and enforce a standardized Reconditioning Strategy to improve speed-to-market for used vehicle inventory, directly supporting the Used Vehicle business cycle. 
• Partner with Procurement to optimize supply chain performance, parts fill rates, and vendor agreements. 

Leadership & Talent Development 

• Build and lead a high-performing team of Fixed Operations Directors aligned to the new Regional/Market structure (East, West, SW Ontario, Central). 
• Define the talent strategy for technicians and service advisors, addressing recruitment, retention, and career pathing to solve industry-wide labor shortages. 
• Foster a culture of performance and accountability, utilizing dashboards and data to drive behavior. 

What Are The Must Haves…

• Education: Bachelor’s degree or diploma in Business, Automotive Management, or related field; Post-graduate such as an MBA would be an asset. 
• Experience: Minimum of10 years of progressive executive leadership experience, including regional management,in automotive Fixed Operations (Service, Parts), preferably with a large dealer group or OEM. 
• Strategic Vision: Proven ability to develop and execute national-scale strategies that drive profitability and efficiency. 
• Change Management: Demonstrated success in leading large-scale organizational change and process standardization initiatives. 
• Financial Acumen: Deep understanding of dealership financial statements, P&L management, and budgeting processes. 
• Communication: Exceptional ability to influence and collaborate with C-suite executives, Regional VPs, market teams, and store-level management. 
• Tool & Systems:Experience withXtime, DealerMine (BDC), or similar service scheduling, lead generation and retention platforms. CDKknowledge would be an asset.

The Perks.

• Competitive Compensation and Benefits Package 
• Employee Vehicle Purchase & Service Plans 
• Company-wide appreciation events and contests throughout the calendar year  
• Employee and Family Assistance Programs 
• Professional development and the opportunity to grow your career 

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members.   As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.   Can you picture yourself here already?  We hope so. It’s equally important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.  If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.  Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.