Customer Support Specialist

We are currently seeking a Client Service Advisor (Bilingual French) for a Contract role with one of our clients.

Duration: 09+ Months of contractLocation: Hybrid (Client based in Montreal, QC)Payrate: C$22/ Hr. - C$23/Hr.Job Description:

• Serve as the first-line technical support for payment systems, assisting clients across North America.
• Answer approximately 20 calls per day (average 15–20 minutes each).
• Troubleshoot and resolve issues related to payment transactions, account activity, and system access.
• Use multiple tools and screens simultaneously to assess data, check client profiles, and resolve incidents.
• Log and track issues using ServiceNow ticketing system and AWS telephony tools.
• Escalate complex issues to higher-level support teams when required.
• Maintain accurate records and follow established protocols.

Required Skills & Qualifications

• Fluent in French (written and verbal) with strong English skills; must be able to write French professionally.
• Previous experience in a fast-paced call center or customer service role.
• Strong client service skills with the ability to handle difficult or upset clients professionally.
• Proficiency with multitasking in technical environments — working with multiple screens and tools at once.
• Technical aptitude and ability to learn proprietary systems quickly.
• Excellent communication and problem-solving skills.

Nice to Have:

• Experience in a banking or financial services environment.
• Familiarity with AWS telephony tools and ServiceNow ticketing system.