Team Lead, Hybrid Cloud Operations

WE ARE LOOKING FOR A forward-thinking, forward-doing LEADERThe Opportunity Are you passionate about infrastructure technology and love streamlining processes? Do you have a knack for coaching and sharing your expertise to help others shine? If so, we want you! We're on the hunt for a dynamic Team Lead to guide our team from day-to-day operations to the implementation of new features for AMA’s hybrid cloud infrastructure. You've transitioned from on-premises to cloud in your career and know what it takes to manage a hybrid cloud environment. We need someone who’s super organized and values the power of coaching. Your mission? To guide, teach, and inspire the team to reach their full potential! The Team You’ve Been Looking For AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless! About Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy:

• Competitive salary and flexible benefits
• Employer-paid retirement savings program
• Employee-exclusive discounts on travel, insurance, memberships, and more
• Free travel medical insurance for you and your immediate family
• Ongoing professional development
• Paid vacation and personal days, including a Volunteer Day and Me Day
• Flexible work models that make sense for your lifestyle

Who You Are

• You’re a strong communicator…when you talk, people pay attention.
• You handle multiple priorities with composure and clarity.
• You find great satisfaction in coaching and mentoring your team to help them achieve their best.
• You’re deeply knowledgeable about on-premises infrastructure and cloud technologies are your forte.
• Solving complex problems and explaining them to others is as natural to you as breathing.
• You adopt a lean approach to operational processes and always think about how a process can be automated.
• You love to share thoughts and ideas – after all, teamwork makes the dream work.
• You believe that a team is greater than the sum of its parts.

How You’ll Make An Impact

• Reporting to the Manager, IT Infrastructure, you’ll be accountable for a team of technology analysts who are responsible for day-to-day operational activity including but not limited to supporting, maintaining and enhancing on-premises and cloud infrastructure.
• Annually, you'll participate in strategic planning and work with your team to develop and execute tactical plans that add sustainable value to the business.
• Guide junior team members and mentor senior team members in designing and implementing operational standards, tools, and guardrails.
• Perform people management duties such as mentoring, career development, and performance reviews.
• You'll foster an environment where learning is constant, collaboration is the norm, sharing is key, and mistakes are lessons and not failures.
• Recommend areas for further improvement in your team’s portfolio. This can include operational processes and technology for AMA’s on-premises and cloud environments.
• You’ll evaluate design and implement new products, tools and technology that could address both known and unknown organizational needs.
• You’ll serve as the ultimate escalation point for problems within your respective area, driving problem resolution. 

What You Bring To The Table

• You have a university degree or technical school diploma in Information Technology or Computer Science.
• You have at least 2 years experience leading projects and teams, juggling multiple priorities.
• You have at least 2 years of technical leadership experience as a senior infrastructure subject matter expert.
• You have at least 6 years of progressive hands-on infrastructure experience for on-premises and cloud technologies.
• You know how to build strong business relationships with vendors and internal customers.
• Experience with the following technologies will help you hit the ground running: AWS, Azure, VMware, Microsoft Hyper-V, Microsoft Windows Server & Clustering technologies, NetApp.
• Understanding of the following technologies and concepts: networking, DNS, Microsoft Active Directory, Microsoft Entra ID, Microsoft SQL Server, Monitoring and Observability, DevOps, and Agile concepts.

Nice To Have

• Certified AWS Solutions Architect Associate.
• Experience with FinOps.
• Proficient with scripting languages and infrastructure as code.

Belonging Matters Here AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We’ll work with you feel supported throughout your journey with us. Work Model Hybrid-Light We thank all applicants for their interest; however, only those selected for an interview will be contacted.