Sales Manager

With over 55 years of experience in the Canadian market, the Amur Group is one of the largest privately held, fully integrated near prime mortgage lenders in Canada.

Through its subsidiary Alpine Credits, the group has developed a nationally recognized brand focused on originating and administering near prime home equity loans. Established in 1969, the Group employs over 100 professionals originating in excess of 350 private mortgages per month from provinces across Canada.

Job Title: Sales Manager – Financial Solutions

Department: Alpine Credits

Reports To: Director of Sales

Job Summary: The Sales Manager of the Financial Solutions Team (Call Center) will oversee the performance and operations of the call center agents, driving improved conversions, revenue growth, team development including overall efficiencies related to the call center on core KPI’s (Lead-to-Opportunity, Total Applications, Working Rate, Total Calls). This role includes responsibility for reporting and analytics to support performance management, implementing sales training programs, fostering team motivation and collaboration, and leveraging Salesforce to automate workflows and enhance processes. The ideal candidate will have a deep understanding of the sales cycle and the ability to inspire and lead a high-performing team.

Key Responsibilities:Performance Management and Analytics:

• Develop and maintain performance dashboards and reports to monitor individual and team performance.
• Analyze key metrics, including conversion rates and pipeline health, to identify opportunities for improvement.
• Provide actionable insights and recommendations to the sales team and senior leadership.

Sales Training:

• Design and deliver training programs focused on sales techniques, product knowledge, and customer engagement.
• Ensure new hires are onboarded effectively and continuously develop the skills of existing team members.
• Stay updated on industry best practices and incorporate them into training modules.

Sales Cycle Optimization:

• Collaborate with team members to understand challenges in the sales cycle and implement strategies to address them.
• Develop tools and processes to improve efficiency and increase close rates.

Motivation and Team Building:

• Foster a positive, collaborative, and results-driven team culture.
• Recognize and reward high performance to maintain motivation and engagement.
• Facilitate regular team meetings and one-on-one sessions to provide feedback and support.

Salesforce Workflow and Process Automation:

• Optimize the use of Salesforce to streamline sales workflows and improve data accuracy.
• Implement automation solutions to reduce administrative tasks and enhance productivity.
• Provide training and support to the team on Salesforce features and best practices.

Key Performance Indicators (KPIs):

• Team conversion rate improvement within the first year.
• Achievement of annual revenue targets across all sales functions.
• Completion of quarterly training programs with measurable skill improvements.
• Reduction in sales cycle time through optimized workflows.
• Increased Salesforce adoption and usage across the team.

Qualifications:

• Bachelor’s degree in Business Administration, Sales, or a related field.
• 5+ years of experience in a sales leadership role.
• Proven track record of driving sales performance and team development.
• Proficiency in Salesforce with experience in implementing workflow automation.
• Strong analytical, organizational, and leadership skills.
• Excellent communication and interpersonal abilities.

Working Conditions: This role is based in an office environment with occasional travel for meetings, training, or client visits. The Sales Manager will work closely with other departments, including Marketing, Operations, and Finance, to align goals and ensure seamless operations.