Operations Manager

About Us AIRE Ancient Baths are temples dedicated to creating the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek, and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities. But what truly brings this experience to life goes beyond walls and water — it's the people behind it. Our true pride lies not only in the experience itself, but in the people who make it possible. At AIRE, we foster an inclusive, human, and collaborative environment. Our culture is rooted in the ambition to achieve the extraordinary, excellence in every detail, diversity as a source of creativity, and a warm and generous spirit that inspires, connects, and evolves. The Role As the Operations Manager, you will take the lead in ensuring daily operations run smoothly and to the highest standard. Your focus will be on operational excellence, team performance, and guest satisfaction. You will coordinate with department heads, ensure policy compliance, support team development, and act as a cultural ambassador for AIRE. Key Responsibilities Operations & Compliance

• Ensure the smooth operation of all daily activities by coordinating across all departments.
• Implement and maintain brand policies, procedures, and service protocols.
• Monitor operational reports and KPIs to make agile, data-driven decisions.
• Support inventory management, procurement, and communication with suppliers.
• Oversee health and safety, legal compliance, and regulatory standards.
• Maintain quality assurance following global AIRE standards.
• Serve as the deputy to the Site Director in their absence.

Team Leadership & Culture

• Directly manage department heads and ensure alignment across teams.
• Conduct regular team briefings, one-on-ones, and performance conversations.
• Evaluate team performance using clear KPIs and defined goals.
• Support managers in creating and executing development plans for their teams.
• Identify training needs in collaboration with HR and ensure delivery and application.
• Promote employee engagement, well-being, and a culture of accountability and care.
• Lead by example — visible, hands-on, and solution-oriented at all times.

Guest Experience & Service Recovery

• Ensure that every guest receives a seamless and extraordinary experience.
• Monitor guest satisfaction data (e.g., NPS) and drive improvement initiatives.
• Manage complex service incidents and act as the escalation point.
• Support department heads in training their teams on service excellence.
• Ensure service standards are consistent and reflect the AIRE philosophy.

Who You Are

• 3+ years leading leaders (managers) within fast-paced, multi-department operations in hospitality, fitness, F&B, wellness, or similar environments.
• Bachelor’s degree in Hospitality, Tourism, Business, or related field (required).
• A positive-impact leadership style, able to influence, align, and motivate teams while maintaining high standards.
• High adaptability, ownership, and consistency in dynamic, guest-centered environments.

Why You Should Join Us

• Be part of a newly opened AIRE center and contribute to shaping the AIRE Experience in Toronto from its early days.
• Join a company that creates unique wellness experiences wherever it goes — blending history, atmosphere, and emotion unforgettably.
• Earn a competitive salary between $95,000 and $100,000 annually, based on your experience.
• Benefit from a performance-based bonus, recognizing impact and results.
• Enjoy 80% coverage on health, dental, and vision — because your well-being is at the heart of what we do.
• Celebrate your birthday with a complimentary AIRE Experience, and enjoy exclusive employee discounts for yourself, friends, and family. 🫶🏽

This is an existing position within the organization. Our Toronto Location: Amidst the timeless charm of Toronto’s Fashion District, AIRE finds its home in a historic Edwardian Classicism building, once the office and warehouse of the Copp Clark publishing company. Built in 1912 and later designated a heritage site, its original wood structure and towering pillars remain, preserving the character of its storied past that once held the art of printing and now embraces the art of relaxation. Honoring its literary and industrial past, the space is adorned with vintage books, printing presses which are subtle echoes of its history. AIRE Toronto offers a unique experience with a dry sauna and a Palestra, an indoor/outdoor bath area seamlessly connected to the interior through two jet baths, creating a tranquil escape where past and present merge in perfect harmony.