Program Manager, AbbVie Care

Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok. Job Description Joining AbbVie means you will be part of a team of outstanding professionals dedicated to making a remarkable impact on patients' lives. At AbbVie, we conduct ground-breaking science on a global scale every day. AbbVie Canada is one of the Best Workplaces in Canada. When choosing your career path, choose to be remarkable. AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology and women’s health, in addition to products and services across its Allergan Aesthetics portfolio. We have an opportunity for a Program Manager. Reporting to the AbbVie Care Lead they will be responsible for providing strategic direction and will manage tactical, operational and compliance activities associated with the patient support programs, placing the patient at the center of any efforts. The Program Manager will operate within AbbVie’s business code of conduct, policies and all applicable laws and regulations across Canada. The mandate encompasses implementing the strategic direction of the patient support services in close collaboration with the Brand Team. This includes managing the program budget, co-creating marketing materials, and managing projects, which will elevate our patient support services and differentiate the brands. Key Responsibilities:

• Works cross-functionally with various internal teams to assess the patient journey, develop the patient experience and implement patient support services designed to meet the brand business objectives for optimal support of patients.
• Oversees third party vendors’ performance through Key Performance Indicators and monitors corrective action plans as necessary.
• Contributes actively to governance programs including strategic business reviews, scope or work and leveraging best practices in supplier relationship management.
• Manages daily operations of the program which include but are not limited to patient enrolment, on boarding, drug supply coordination, financial assistance, material fulfilment and third-party’s field team where applicable.
• Adheres to and applies rigorous project management principles and methods to ensure key projects are properly scoped, resourced and managed to meet quality, speed and budget objectives.
• Seeks to constantly evolve and improve services, by leveraging the input of internal and external stakeholders.
• Manages budgeting for services, including marketing initiatives as required; identifies areas for efficiencies and cost savings; and provides LBEs (Latest Best Estimates) and contingency plans to the Finance team.
• Analyzes monthly reports to identify opportunities for improved patient experience and areas of improvement/training in Program Operations.
• Identifies training opportunities on new processes as required. Delivers training on program operations when needed.
• Identifies changes required to SOP’s in response to changing market conditions or compliance guidelines and develops corresponding SOPs.
• Works cross-functionally to achieve business objectives and ensure effective collaboration across teams.
• Leads, as required, the development and implementation of strategic brand plans and marketing initiatives

Qualifications Education / Experience Required:

• Bachelor’s degree
• Minimum of three (3) years of experience in a similar position.
• Experience in patient support program will be considered an asset

Essential skills & abilities:

• Ability to develop and maintain credible professional relationships with colleagues, clients, and vendors in order to achieve business goals – a collaborative, team player mindset is essential for success.
• Proven capacity to prepare strategies, plan for the future in a changing environment and implement action plans to overcome challenges.
• Results driven/knows the business. Quickly resolve issues. Ability to prioritize and make decisions to ensure efficient use of resources and address critical issues impacting the Brand and the Program.
• Delivers high-quality patient experience for AbbVie Care members.
• Strong analytical skills to interpret data/trends to translate into business/service opportunities.
• Communicates effectively with a demonstrated ability to influence stakeholders and strengthen communication channels.

Knowledge requirements:

• Proficient with Microsoft Office Suite (Outlook, PowerPoint, Excel, Word, etc.)
• Must be at ease with technology (the use of various tools/systems to perform day-to-day tasks).
• Knowledge of Customer Relation Management (CRM) platforms.

This position requires a presence a the office minimum 3 days per week. AbbVie aims to offer a French-speaking workplace in Quebec and has made efforts to limit English requirements. However, advanced English skills are essential for this role because the position involves working with English-speaking employees, clients, and regions outside Quebec. Additional Information AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html